Privacy Policy

Information We Collect

We collect information you provide directly to us and information gathered automatically when you use our website.

• Information you give us: your name, email address, phone number, booking and stay details, and any messages you send through our contact or enquiry forms.
• Payment information: payments are processed by third-party booking platforms and payment providers. We do not store full credit card numbers on our servers.
• Information collected automatically: your IP address, browser and device type, pages visited, and referring links, gathered through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and manage your bookings and stays.
• Provide, operate, and improve our website and services.
• Send booking confirmations, service updates, and, where you have opted in, marketing communications.
• Protect against fraud, enforce our terms, and comply with legal obligations.

Cookies and Analytics

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, and understand how visitors use our pages. You can control or disable cookies through your browser settings, though some features may not work as intended if you do.

How We Share Information

We do not sell your personal information. We may share it with trusted parties in the following circumstances:

• Service providers who help us operate our business, such as booking platforms, payment processors, hosting providers, and email and analytics tools.
• Professional service providers such as cleaners or maintenance contractors, only as needed to service a booking.
• Legal and safety reasons, where required by law or to protect our rights, property, or the safety of others.
• Business transfers, in connection with a merger, acquisition, or sale of assets.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements. When it is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Subject to applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, request corrections, and ask that we delete it. To make a request, contact us using the details below. We may need to verify your identity before acting on your request.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Third-Party Links

Our website may link to third-party sites and booking platforms that we do not control. This policy does not apply to those sites, and we encourage you to review their privacy practices.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at canmoreholidayrental@outlook.com or (403) 678-7411.